Sep 19, 2013
We showcased Wi-Fi Security Solutions at the 6th CIO Executive Summit 2013
by Motorola Solutions
Motorola wireless technology helps Hawaiian resort and spa guest satisfaction ratings skyrocket
SCHAUMBURG, Ill. – Dec. 17, 2013 – When replacing an outdated wireless communication system, the Grand Hyatt Kauai Resort & Spa in Hawaii turned to Motorola Solutions (NYSE: MSI) to increase reliability, provide faster guestroom and premises Internet service, and position the property for the future. Motorola and Pacific DirectConnect, a regional systems integrator, replaced a microwave communications system that was unreliable, costly to maintain and slow. In fact, the poor wireless connectivity was driving down guest satisfaction scores for the property. Since installation, the property has risen from near the bottom to the top ten in Hyatt’s internal property satisfaction rankings. In addition to guestroom service, improved network performance in meeting rooms and public spaces is helping the Grand Hyatt Kauai attract new corporate business.
KEY FACTS
SUPPORTING QUOTES
Lydia Villanueva, IT director, Grand Hyatt Kauai Resort & Spa
“Customer satisfaction scores improved as soon as we deployed Motorola Solutions’ technology, and our overall satisfaction ranking also has skyrocketed. Soon after going live, we were excited to get our first ‘10’ rating ever. Now we get them all the time. We went from near the bottom for internet connectivity satisfaction to the Top 10 in a very short period of time, including being No. one in customer satisfaction in Hyatt’s North American operations. We now find ourselves on the leading edge of hospitality communications technology.”
Tom Moore, director, Hospitality, Motorola Solutions
“Motorola Solutions’ wireless technology enables hotels like the Grand Hyatt Kauai to transform the wireless experience for their guests. With guests bringing on average two to three mobile devices with them to hotels, it is paramount to provide them fast, reliable wireless access. Our technology allows hotels to meet these growing needs and improve the overall guest experience.”
Mike Browning, president, Pacific DirectConnect
“With their breadth of products, solutions and services, we knew Motorola Solutions was the clear choice to work with our high-speed integrated solution and get the best result for this complex property.”
SUPPORTING RESOURCES
Case Study: Using High-Speed Communications to Improve Paradise
Website: Motorola Solutions Hospitality
Website: Next Generation Enterprise Mobility
Blog: Wireless Insights
Twitter: @MotWireless
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